facebook_pixel

Policies

Policies, Terms and Conditions (as agreed at purchase):

At RAWr Nappies we want your cloth nappying experience to be a great one, your satisfaction is our main concern so please contact Erin at any time with your questions and concerns. All prices listed are in Australian Dollars and are subject to change without notice.

Please note, we can not guarantee that all products shown are available at all times. If an ordered product is found to be unavailable or out of stock you will be offered exchange or refund. In absence of prompt return communication RAWr Nappies reserves the right to substitute for similar products of equal (or greater) value.

TRIAL OFFERS: Trial nappies and packs are intended as a one time offer to new customers to make it easier to try night nappies before committing to a large purchase. If more than one trial product is able to be purchased only one coupon code will be valid for future order discount. Trial coupon codes may be combined with some other coupons, but are not combinable with each other at this time.

LAY-BY: Orders over $100 (retail only) may be purchased via lay-by. A non-refundable deposit to the value of 20% of order total is required to start a lay-by and further payments are to be made fortnightly. Lay-bys should be completed within 8 weeks and failure to make payments within this timeframe may result in forfeit of lay-by and deposit. Lay-by may be cancelled at any time during the 8 week payment period with the 20% deposit paid as the cancellation fee.

Items can not be held without any order placement. We offer a range of payment options – you may select Direct Deposit and then email us if you need longer than the 3 working days processing time (up to 3 days extra) or use Lay-by (see above). ZipPay and Afterpay are also popular and convenient options to buy now, get your order sent straight away and pay later.

WHOLESALE purchase is available to approved RAWr stockists for current products shown in the Wholesale Category only. Clearance stock is generally not included for wholesale purchase.

RETURNS and EXCHANGES are possible, we do not refund or replace for change of mind on washed or worn items or for items damaged by delivery service or customer. Returns are accepted within 14 days of purchase if the item is unworn and unwashed. All shipping charges are at customer’s cost and arrangements will be discussed once a staff member has inspected the returned product to make sure it is in as new re-saleable condition. If items are not returned in re-saleable condition they will not be processed for refund or exchange. Carefully inspect the product being returned before shipping as any item received with offensive smells, stains, tears, dirt/pet hair, signs of use etc. will be refused by RAWr Nappies. In this event, the customer will be liable to pay for return shipping.
Due to the nature of our products we can not refund or replace used, secondhand or washed items.
Exchange or replacement is not offered on sale items(including reduced Grab Bag items), giveaways, items sold or auctioned via third parties or discontinued stock. If you purchased from a RAWr Nappies stockist contact place of purchase. If you purchased from our website please contact us via email quoting your order number to discuss exchange or replacement arrangements and return items to RAWr Nappies, PO Box 115 CARRICK TAS 7291. Ship in appropriate tracked packaging, including a return self addressed satchel and a clearly written or typed note detailing:

  • RAWr Nappies website order number or proof of purchase
  • Your name, address and phone number
  • Details of item(s) being returned and requested exchange item(s).

You will be contacted by RAWr Nappies on receipt of goods to arrange your return postage if no return satchel is included in the parcel.

RAWr branded products come with a 180 Day Warranty on workmanship, covering manufacturing faults or defects(except for products sold as ‘seconds’ quality). This warranty applies to original purchaser only and incorrect use or failure to follow product care instructions will void warranty. This warranty does not apply to:

  • wear and tear, ie. staining, smells, gradual slackening of elastics over time etc.
  • leaking or wicking except as a result of manufacturing fault or defect.
  • incorrect use or failure to abide by care instructions (included in each order, emailed and can be found here). It is important to use only gentle MCN-safe detergents with RAWr Nappies, especially our certified organic colourgrown cotton as it is untreated and stripping/depilling agents in many detergents will literally strip the fibres out of existence.

Warranty returns must be posted at the cost of the sender and arrangements will be discussed once a staff member has inspected the returned product. Postage costs may be refunded where manufacturing faults or defects are found on unused, unwashed products only and at our discretion. Take care to look after your purchase, do not use undue force on poly resin closure snaps, to do so will risk you damaging the fabric to which the snap is fastened and is considered incorrect use. Due to the nature of our products we can not refund or replace used, secondhand or washed items but will repair any faults or defects under warranty. Items returned for repair must be in a clean hygienic condition. We will not accept soiled or dirty items for repair. RAWr Nappies will assess the condition and age of returned goods prior to providing a repair, exchange or refund, this may require consultation with the manufacturer. This may result in a request for repair, exchange or refund being refused. If your order contained any promotional discounts, your refund will be calculated to accommodate this. The value of the promotional discounts received may be deducted from your total refund amount (for example, if the revised order total does not qualify for free shipping). Refund, return and exchange requests will be processed as quickly as possible.

If you purchased from a RAWr Nappies stockist contact place of purchase. If you purchased from our website please contact us via email quoting your order number to discuss exchange or replacement arrangements and return items to RAWr Nappies, PO Box 115 CARRICK TAS 7291. Ship in appropriate packaging, including a clearly written or typed note detailing:

  • RAWr Nappies website order number or proof of purchase
  • Your name, address and phone number
  • Details of item(s) being returned
  • Reason for return of item(s)
  • Your bank details or Paypal address if requesting refund.

SHIPPING is via Australia Post. RAWr offers a flat rate of $9.95 regular tracked postage or $11.95 express post satchel to anywhere within Australia (postage costs may change without notice). Once your parcel leaves our hands RAWr Nappies can not be held responsible if your parcel is slow or gets lost, you may lessen this risk by selecting Express Post Service or requesting Signature on Delivery/Extra Cover (will be invoiced separately). RAWr Nappies does not accept responsibility for any replacement or refund of the value of items lost in the post so if this is of concern please ask for insured post when placing your order. If, in the event, something does happen to your parcel in transit, we will investigate through Australia Post and make every attempt to recover the item(s) or cost for you.

Delivery times: Please allow up to 3 working days from cleared payment for your order to leave RAWr Nappies, including Local Pick up and Express Post orders. You will be notified via email when your order is ready to pick up or has been posted including tracking number where applicable. If payment is not received within 3 working days of order placement, your purchase will be cancelled and items returned to stock. If you require more time for payment please make contact ASAP, if we have an agreement in place your order will not be cancelled.

PRIVACY: At RAWr Nappies we value your privacy and will not disclose any of your personal information to any third party. We will not use your email address to send you any spam, you will receive follow up emails regarding your order.

RAWr Nappies reserves the right to accept or refuse sale to any particular customer, and we reserve the right to withdraw products from sale via this website at any time. RAWr Nappies reserves the right to accept or refuse any coupons at our discretion.

All pictures and photos on this website are shown as a guide only, colours may vary depending on your computer, monitor, screen or browser settings. There may be differences in placement of prints on individual items and variation in fabric and resin snap colour in production from one product run to the next.

Rawr® and Stuff n Snap® are registered trademarks of RAWr Nappies.

All content on this site is copyright © RAWr Nappies all rights reserved.

Contact details:

  • Wholesale and Retail customers email sales@rawrnappies.com.au

RAWr Nappies’ operating hours are Monday – Friday 9am to 3pm excluding public holidays.

No comments yet.

Leave a Reply

Flat Rate Shipping $9.95 • FREE Shipping over $150AU | 180 Day Warranty • 14 Day Returns | PayPal • Afterpay • ZipPay Dismiss